Welcome to Guchi.in!

Our Exchange and Return Policy is designed to ensure your satisfaction with your purchases. Here's a detailed breakdown of our policy:

1. 360 Degree Unboxing Video: To facilitate a smooth exchange process, we require customers to create a 360-degree unboxing video of the received product. This video should be shared within 2 days of the delivery. This step helps us understand the condition of the product at the time of unboxing.

   
   

2. No Return/Exchange for Perfect Orders: If the product you receive is exactly as per your order and in perfect condition, we do not accept returns or exchanges. We aim to deliver products that meet your expectations from the start. NO REFUND ONLY EXCHANGE

   
   

3. Exchange for Defective or Size Issues: We understand that sometimes issues can arise. In the case of a defective product or size-related problem, we offer a one-time exchange. Reach out to us within 7 days of receiving the product, and we will guide you through the exchange process.

   
   

4. Product Return Condition: If an exchange is approved, the customer is responsible for returning the product to our Guchi.in office. The returned product should be in the same condition as received, with all original tags and packaging intact.

   
   

5. Contact Us for Further Details: If you have any questions or need more information regarding our exchange and return policy, please don't hesitate to contact us. Our dedicated customer support team is here to assist you.

At Guchi.in, we value your satisfaction and strive to provide a seamless shopping experience. We believe our exchange and return policy reflects our commitment to delivering quality products and exceptional customer service.